Frequently Asked Questions

1) Who is Ancient Streams Sdn Bhd?

Ancient Streams Sdn Bhd is an online business trader.

2) How do I place an order?

You can order online, e-mail, sms or call.

3) Is it really that easy?

Yes! Just register, log in, shop and confirm order.

4) Are your online prices reasonably fixed?

Our prices are very competitive.

5) What options do I have if my choice is not available?

There are many products to choose from but if you are unable to find what you are looking for, write in or call and we will do our best to accommodate your request.

6) Can my orders be saved for future use?

Yes, your history of purchase will be there for re-orders.

7) Do you have a maximum number of items I can purchase?

No.

8) How would I know if and when the price of a product changes?

By making frequent visits to our website and through e-mails upon request.

9) What are my payment options?

At the moment, bank transfer and cash upon delivery only.

10) Do I get a receipt upon payment?

Yes. Invoices can be printed.

11) Does Ancient Streams Sdn Bhd save my payment details?

Yes, for future references only.

12) What are your return policies?

Upon delivery of your products, we will request for you to check to ensure that there are no errors. Nevertheless, if there is a valid reason and proof provided, we can make an exception to exchange the goods. This however is within 3 days of the purchase period and again on case to case basis.

13) Do I need to have a local address and contact number?

Yes. It is compulsory for you to provide us with a local number and address in order for us to get in touch with you should a need arises.

14) Can i place an order (to be delivered in Malaysia) if i am residing overseas?

Yes you can. However, please provide us with valid information to support your order i.e local address, name of receiver and if possible a local telephone number.

15) Do you accommodate orders to be sent out of your coverage area and overseas?

Yes we do, but there will be delivery/courier fee imposed. The fee will depend on which state (within Malaysia) or country you want us to transport the items to.

16) Can I place orders but items to be delivered to other address as requested by me?

Yes you can. You can order from your account and give us instructions on the delivery place.

17) Are there any discount vouchers/coupons?

Yes there are during promotional period, Check out our website from time to time

18) Is there a minimum purchase?

Yes. Minimum purchase will be RM50.00 nett per order.

19) How do I cancel or change an order?

If you need to cancel or change an order, for quick response please email us at [email protected] before the order deadline. No charges will be imposed for cancelling or changing your order.

20) Where do you get your products?

Our products are directly from the suppliers.

21) Will you increase your product variety?

We will update new products from time to time.

22) I am worried about the delivery time.

We too share the same concern; however we have a mechanism to check and tracking to ensure you receive our product on time.

23) How much is the delivery or postage fees?

For postage fees is according to the local courier or postal authorities. We will advice you accordingly.